Privacy Policy
Website: restoramethod.com
Entity: Restora Method Ltd
Last updated: 2025
At Restora Method, your privacy is important to us. This Privacy Policy explains what personal data we collect, how we use it, who we share it with and what rights you have.
We operate under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 for clients based in the United Kingdom, and the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL) for clients based in the United Arab Emirates.
1. Who We Are
Restora Method Ltd is the data controller responsible for your personal data.
Email: [email protected]
Website: restoramethod.com
[TO COMPLETE: Add registered address once entity is confirmed]
2. What Personal Data We Collect
Data you provide directly
When you use our Site, complete a contact or enquiry form, book a Discovery Consultation or engage our services, we may collect your name, email address and contact number; your location including country and city; health, symptom, medical history and lifestyle information shared voluntarily as part of our services; payment information processed securely through Stripe; and communications you send to us.
Health data
In the course of providing our services, we collect and process health-related information including medical history, symptoms, dietary habits, lifestyle and functional laboratory results. This constitutes special category data under UK GDPR and sensitive personal data under UAE PDPL.
We process this data only with your explicit consent and solely for the purpose of delivering our services. You may withdraw consent at any time, although this may affect our ability to continue providing services.
Data collected automatically
When you visit our Site, we may automatically collect your IP address and approximate location, browser type and version, pages visited and time spent on our Site, and referring website or source. This data is collected through cookies. Please see our Cookie Policy for further information.
3. How We Use Your Personal Data
We use your personal data to respond to enquiries and communicate with you about our services; facilitate bookings and Discovery Consultations; deliver The Restora Method™ programme and other services; process payments through Stripe; send you information and educational content where you have provided consent; comply with our legal and regulatory obligations; and improve our Site through analysis of usage data.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases: Contract — where processing is necessary to fulfil our services to you. Legitimate interests — where processing is necessary for our legitimate business interests. Legal obligation — where required by applicable law. Explicit consent — for health data and marketing communications.
You have the right to withdraw consent at any time where consent is the basis for processing.
5. Who We Share Your Data With
We do not sell your personal data to third parties.
We share data with the following third party providers where necessary:
Stripe — for secure payment processing. Stripe's privacy policy is available at stripe.com/privacy.
[TO COMPLETE: Add booking platform once confirmed — e.g. "Acuity Scheduling / Calendly — for appointment management"]
[TO COMPLETE: Add email marketing platform once confirmed — e.g. "Flodesk / Mailchimp / Kit — for newsletters and communications"]
[TO COMPLETE: Add analytics platform once confirmed — e.g. "Google Analytics — for Site usage analysis"]
Functional laboratory testing providers — where you have consented to testing arranged through Restora Method.
Professional advisers — including legal and financial advisers where necessary.
All third party providers are required to handle your data securely and in accordance with applicable data protection law.
We may also disclose your data where required by law, court order or regulatory authority.
6. International Data Transfers
Restora Method operates across the United Kingdom and the United Arab Emirates. Your personal data may be transferred between these jurisdictions in the course of providing our services.
Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR, including standard contractual clauses or transfers to countries with an adequacy decision.
7. How Long We Keep Your Data
Client health and programme records are retained for a minimum of seven years following the end of our working relationship, in accordance with standard professional practice and applicable regulatory requirements.
Enquiry data from individuals who do not proceed to become clients is retained for a maximum of 12 months.
Marketing consent data is retained until you withdraw consent or request deletion.
8. Your Rights
Under UK GDPR you have the right to access, rectify, erase, restrict or port your personal data, and to object to processing based on legitimate interests.
To exercise any of these rights, please contact [email protected]. We will respond within one calendar month.
For clients based in the UAE, equivalent rights exist under the UAE PDPL.
If you are based in the UK and are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or alteration. Health data and client records are stored securely with access restricted to Holly Robinson and any authorised personnel under confidentiality obligations.
All payment data is processed by Stripe and is not stored on our systems.
10. Marketing Communications
We will only send you marketing communications where you have given explicit consent. You may withdraw consent and unsubscribe at any time by clicking the unsubscribe link in any email or by contacting [email protected].
11. Children's Privacy
Our Site and services are for adults aged 18 and over only. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently done so, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our Site. We will notify you of material changes by email where we hold your contact details.
13. Contact Us
Restora Method Ltd
Email: [email protected]
Website: restoramethod.com
[TO COMPLETE: Add registered address once entity is confirmed]